We procure services from third parties to provide our services. We conclude nFADP- respectively GRPR-compliant Data Processing Agreements with each of these subprocessors.
We have currently engaged the following subprocessors:
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Our products
“Our products” include all the data we store and process on behalf of our customers in our products such as Friendly Automate and Friendly Analytics.
| Subprocessor | Activity | Headquarters Country | Hosting Country |
|---|---|---|---|
| Infomaniak | Hosting of our products | Switzerland | Switzerland |
| Netstream | Backups of our products | Switzerland | Switzerland |
| hoststech | Backups of our products | Switzerland | Switzerland |
| Amazon * | Email sending (Friendly Automate only) | EU / USA * | Ireland and Germany |
* We only use Amazon for Friendly Automate, not for Friendly Analytics. Our contractual partner is Amazon Web Services EMEA SARL in Luxembourg in the EU. However, its parent company, Amazon, is headquartered in the USA. We aim to completely abandon the use of Amazon AWS as soon as possible and to establish our own email sending infrastructure in Switzerland.
Our company
We use services of the following providers for the operation of our company, internal and external communication and hosting of our website.
Our goal is to work for all these services in the future only with providers whose headquarters are in Switzerland or the EU and who store all data in Switzerland or the EU.
| Subprocessors | Activity | Headquarters Country | Hosting Country |
|---|---|---|---|
| Hostpoint | Hosting of our website | Switzerland | Switzerland |
| Google Workspace | Email and calendar | USA | USA |
| Calendly | Scheduling appointments | USA | USA |
| Notion | CRM, project management and help docs | USA | USA |
| HelpScout | Customer support | USA | USA |
| Stripe | Payments | USA | USA |
| Quaderno | Purchase processing and VAT calculation | Spain | Netherlands and USA |
| SignRequest | Electronic signatures | USA | Ireland or Germany |
| Cloudflare | DNS and hosting of the help docs | USA | Unknown |
