Privacy Policy for Friendly Automate

This statement describes our commitment to privacy for Friendly Automate. It is based in part on the privacy policy of the Mautic open source project.

Collection of Information by Friendly Automate

Friendly Automate enables customers to collect and store Personally Identifiable Information (“PII”), which may include contacts’ names, email addresses, phone numbers, job titles, company names and any other PII which our customers choose to request.

The type and amount of information collected about their contacts is determined by the customer. If the customer chooses to use Friendly Automate to collect and track information about their contacts, Friendly Automate will employ technologies such as: cookies, beacons, tags and scripts.

Friendly Automate does not recommend or support that customers store financial- or health-related information about their contacts or site visitors in their Friendly Automate account. If a customer chooses to collect and store any protected health information (PHI) or financial information in their Friendly Automate account, the customer acknowledges that Friendly shall be held blameless. The customer takes complete responsibility for this decision, and any resulting outcomes related to information security of their contacts.

Friendly does not rent or sell information collected about our site visitors, customers or customers’ contacts. Information collected by Friendly Automate is only shared with our employees and infrastructure providers when absolutely necessary to provide our services.

All data collected by Friendly Automate is stored exclusively in Switzerland. Only for sending emails and SMS we use service providers in other countries. For sending emails we use Amazon SES (Privacy Policy), for sending SMS we use Twilio (Privacy Policy).

Most recently updated: June 9, 2020